Custom CRM software development

Examine carefully the possibility of facilitating your company business processes and lifting up everyday interactions with your clients. Optimize your company workflow with a high-end custom CRM system.

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What types of companies integrate custom CRM systems?

Real estate agencies

Real estate database management, import of listings, processing of applications

Online stores

Acceptance of orders, integration with accounting and warehouse accounting systems, cost verification

Enterprises

Formation of execution schedules, accounting of documentation, requirements in the context of the order

Construction companies

Control of deadlines for the delivery of objects, fixation of cash flow, control of sales

Trading companies

Simple and regular monitoring of the company's financial activities, convenient implementation of the sales process

Transport companies

Transportation planning: points of dispatch, processing and destination, dimensions and cost of cargo

Travel agencies

Timekeeping of working hours, maintaining the customer base, accounting for payments, income/expense, internal chat

Banks

Managing the catalog of banking products, automating work with problematic contracts (Soft-Collection)

Beauty parlours

A CRM will allow you to track customer preferences, monitor employee performance, automate customer records and implement a loyalty system.

Our technologies

Why enterprises pick us to develop customized CRM?

Parameter

Ready-made CRM

Custom CRM

Working with heavy loads

Speed of operation is a given that has to be accepted

Scalability and speed are based on the needs of your business at the start of development

User friendliness of the interface

Minor refinements possible

The interface is designed to suit your business process and objectives

Business processes

Typical business processes only

The system takes into account all the subtleties of the customer's business processes

Integrations

Selection from a list provided by the CRM manufacturer

Any integration to the extent necessary

Service life

Can be withdrawn from service at any time

The system is entirely yours. Upgrade as required

Limited functionality

Only the manufacturer decides whether to extend the functionality

Reports

Standard reports only

Any analytics based on system data

What functions we can implement compared to an off-the-shelf solution

Automation in the sales department

Manual data entry and retrieval kills the productivity of the sales department. The system automates repetitive tasks. The team will be freed from administration and will deal directly with sales.

Improving the quality of processes

CRM helps to standardise processes in the marketing and support department, improve close-out processes and shorten sales cycles.

Improving efficiency

The system provides the data to identify the causes of deal failure and apply specific steps to correct problems.CRM helps you identify which tasks are paying off and which ones you are wasting time on.

Accelerating the adaptation of new managers

New employees come to a system that is already ready. It prevents them from making gross mistakes and provides them with a set of ready-made solutions - scripts, hints and reminders.

Improving the customer experience

Having data on user preferences and habits allows you to send customers relevant, personalised offers. For example - through targeted advertising.

Improving timing and conversions

Often rejections occur because an offer is sent too early or too late. The programme helps to initiate a deal at the right time. It does not guarantee a sale, but it makes it more likely.

Transferring staff to a remote location

System integration for automation includes the digitalisation of processes, the establishment of collaboration tools and the monitoring of tasks.

Maintaining a unified database of leads

The CRM consolidates customer data into a single database. Employees can therefore find the right information on transactions, customers and partners at any time.

Reducing the transaction cycle

The CRM system offers ready-made solutions for customer interaction, using proven sales practices. Thanks to its implementation, all a manager has to do is transfer a transaction from one status to another.

Portfolio

Our company is known and recommended as an effective business partner. We have earned such trust by helping more than 30 companies around the world.

Medical CRM is a virtual doctor assistant

This virtual doctor's assistant makes in-house communication fluent and effective. Contact your colleagues and hospital administration, monitor the patients' condition and set up team meetings.

about the project

Branden Small

Doctor

In two months, we managed not only to bring our medical service to a good standard, but also to raise our sales. Every detail in this CRM is clear and convenient saving time for our medical staff. They know exactly where each patient is, with all the supporting information. Smart system presents all the documents and the necessary reports in one place and real time: how many patients are there per day, how many requests do we have, diagnosis and treatment to provide. We don't waste time for all the things we used to do manually before.

CRM system for company in order to manage work with employees

Simple, intuitive and user-friendly CRM system includes roles of clients, administrators, managers, and customers, letting you manage the whole business on a whim.

about the project

Damian Henry

DTS

Finally, we can see the whole picture from the client perspective: items they buy, their thoughts and purchasing priorities. It is easy now to set up the mailing to send out with special offers.

The CRM system for a pharmaceutical company

CRM system for the support service of an international medical company specializing in body care products.

about the project

Grace Williams

Grab it

A great CRM. Allows for huge layers of information to be analysed and nothing to be missed. From the first call to the final negotiation, everything is at your fingertips. Immediately things have moved forward in commercial work with the help of your solution.

CRM system for police service

ZOORMAN is a uniquely designed internal system for police officers with great functionality and user-friendly interface.

about the project

Russell Briggs

ZOORMAN

The new CRM has set up a scheme of interaction with employees and has also made it easier to plan work. It is easy to use, changes are well recorded and there are no failures. Updates and additions are a joy.

Stages of development

1

Getting to know the business

Gather information on the industry, target market and business processes of the company. Conduct interviews with the future users of the system: managers, marketers and sales managers.
2

Design and mission statement

Analyse the data from the first phase. Identify business problems and ways to solve them. Make a list of priorities and write the requirements in the TOR. Appoint the project team.
3

Prototyping and design

We draw up mock-ups of the CRM interface and show them to the client. We adjust the prototype according to the customer's wishes and approve the final design.
4

Development and testing

Developers do the server and client side of the project in parallel. QA engineers work closely with programmers to ensure the quality of each component of the system.
5

Introducing CRM into business processes

Transfer the CRM system to the customer's workplace hosting or hardware. Synchronise it with other enterprise software, connect email, IP telephony and other communication channels to the system. We train your staff.
6

Optimisation of work

Gather feedback on how your employees work with the new system. Find out how to improve the interface and functionality. Refine the application.

Our team

Technical director

Project manager

Business Analyst

Head of QA

Head of UI/UX

Business development manager

Launched in 2014 as an AI solutions development business, we have been constantly expanding the scope of our software services and helped SMBs and startups to successfully bring their ideas into life. By 2018, we have grown into a solid IT company, taking on full-cycle software development projects.

150+

Developers, designers, project managers, and QA specialists

Years on the software technologies market

50+

Projects in the portfolio

About us

Our strengths

Technical requirements are not strictly necessary

We are independent and creative: we will think through all the logic of the service, CRM and mobile application for you.

50+ full-cycle projects delivered

We will develop your IT solution with maximum speed and flexibility to provide your product with the needed functionality.

Unique UI/UX design for your project

Our inventive specialists will devise a sophisticated design for your service - fixating on convenience, visibility and ease of use for your clients.

Pay only for the completed work

You make the final payment only after all the rates are agreed upon so that you are in full control of your expenses.

FAQs

We specialize in building custom CRM systems for your business processes. But if it’s better and cheaper for your project to use a template solution, we won’t be able to help you.

We incorporate features of any level of complexity: from standard ones to unique complex logic with machine learning integration. Before the development, we collect requirements and draw up a clear specification for automating the processes.

The cost of the system development is affected by the amount of ERP or CRM data, the range of functionality, the availability and complexity of integrations, and the number of supported platforms. After drawing up the functional requirements, the cost of designing and drawing up the terms of reference is calculated. Also, at this stage, you can understand the order of the development cost.

On average, the product development takes 3 months up. This time is enough to create the product UI/UX design, the full development cycle, and the QA testing.

No project is perfect after the launch. Errors occur even in products that have long been on the market. We give a 6 months guarantee to correct errors in the project code. After complete work acceptance, within 12 months from the date of delivery, we solve for free the errors that may have arisen by mistake.

Contact us

Contact our partnership manager, describe your desired product functionality - and we will shape the best cost/clients' requirements match for you within one business day!